Zoho Support is an online helpdesk management system which provides systematic, streamlined and accountable customer support management process.Each customer gets a customer portal access where he can add/view and converse with the support agents. It is a comprehensive web-based help desk solution which empowers your business to provide world-class customer support to your customers. It is a flexible, web-based help desk support software that allows you to provide the support experience your customers deserve
Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.